BTS Consulting helps organisations strengthen strategy, simplify operations, deliver excellent service, accelerate growth and make performance visible — using practical technology that gives leaders the clarity to act.
A subsidiary of Blended Technology Solutions Limited.
Illustrative view. Indicators are defined with each organisation around the decisions its leaders actually make.
The line is a single piece of work travelling through an organisation. Watch it draw itself, then press After.
Nothing was outsourced and nobody was replaced. The same work, routed sensibly. That is what process improvement actually is — and almost every organisation has a line like the first one somewhere inside it.
Important decisions are often slowed by disconnected processes, scattered information, unclear ownership and reports that arrive too late. The problem is rarely a lack of effort. It is a lack of alignment and visibility.
We help you connect strategy, people, processes, marketing and technology — so management can see what matters, teams know what to do and the organisation can execute with greater speed and control.
Turn data and activity into meaningful management insight.
Remove bottlenecks, duplication and avoidable manual work.
Help internal teams deliver reliably and make every customer, citizen or stakeholder interaction clearer and more consistent.
Clarify priorities, ownership, workflows and performance expectations.
Align marketing, customer experience and commercial activity with business goals.
Three organisations, three different problems, written out in full — what we found, what we put in, and what each piece of technology is actually for.
A university where every department held its own version of the student, and nobody could say where the laboratory equipment was.
Read the case studyA bank that could account for every naira and not for its own equipment, and could not prove who had entered the server room.
Read the case studyA grocery chain losing margin in three places at once — the shelf, the delivery cage and the till — and unable to prove which.
Read the case studySustainable improvement does not happen in isolated departments. Our services work together to strengthen how the organisation thinks, operates, grows and uses technology.
Turn ambition into a practical direction your people can execute — with measurable priorities and a clear line from strategy to daily work.
See the serviceMake work simpler, improve internal delivery and create consistently excellent experiences for the people you serve.
See the serviceBuild a clearer route to the market and a stronger system for growth, measured against revenue, adoption or engagement.
See the serviceUse technology to simplify work and make performance visible — without adding unnecessary complexity.
See the serviceA report should do more than describe the past. It should help leaders understand performance, identify risk and decide what happens next. We help organisations define the right indicators, improve the flow of information and build clear dashboards and management routines around the data.
The same service counter, changed four times. Orange squares are people still waiting; green are people already dealt with.
One counter open, one officer able to approve, and a form that half of them filled in wrongly before they arrived.
Nothing was built. The form was rewritten so it cannot be submitted incomplete, which removed a quarter of the queue before it formed.
Two thirds of visitors wanted one of three things. Those three now happen without joining the main queue at all.
The bottleneck was never the counter. It was that one officer could sign. Three can now, with the same controls.
Four changes, none of them expensive, and the wait fell from 47 minutes to 8. Notice that the first two cost nothing at all.
Nothing useful is designed from the outside. Our consultants work alongside your managers and frontline teams, so the process that gets built is one the organisation can actually run after we leave.
See how we workImprove programme delivery, citizen and stakeholder experience, reporting and accountability across departments.
Public sectorAlign teams, streamline complex operations, strengthen customer and internal service delivery and give executives better visibility across functions.
EnterpriseBuild the structure, processes, customer-service discipline and management information required for controlled growth.
SMEsFour stages, in order. Each one produces something the organisation can use before the next begins.
Understand the objectives, constraints, processes, information and operating realities.
Shape the strategy, process, system and success measures around the organisation’s needs.
Support implementation, configure the right tools and equip people to work in the new way.
Track adoption, review performance and refine the solution as the organisation learns.
Tell us where performance is being slowed, hidden or lost. We will help you define the problem, identify the priority actions and build a practical path forward.
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