Short, useful writing on the things leaders ask us about most: making performance visible, simplifying operations and getting real value from technology.
Rather than publish filler, we are writing from live engagements. Leave your work email and we will send each piece as it goes out — no more than once a month.
Every cause of delay in one service, counted and sorted. Seventeen causes were identified. Three of them account for most of the damage.
This is the cheapest analysis in consulting and the most frequently skipped. Without it, improvement effort spreads evenly across seventeen causes — and the three that matter get a seventeenth of the attention.
Longer than an article and more useful: the whole diagnosis, the order the work was done in, and what each piece of technology is actually for.
A university where every department held its own version of the student, and nobody could say where the laboratory equipment was.
Read the case studyA bank that could account for every naira and not for its own equipment, and could not prove who had entered the server room.
Read the case studyA grocery chain losing margin in three places at once — the shelf, the delivery cage and the till — and unable to prove which.
Read the case studyA Business Review is a structured first conversation about one priority you are trying to move.
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